Tarnix Support

How to get in touch

Write to support@tarnix.app. It is the only support channel.

I work on the game alone, so I usually take a few days to reply. I cannot promise a response time, but I read every message.

What to include

The easiest way is from the game: Settings › About Tarnix › Report a problem, which already adds the model, iOS and version. If you have no email app, the game copies the report so you can paste it into any email to support@tarnix.app. If you write on your own, the more specific you are, the sooner I can fix it. Tell me:

• Your iPhone model.
• Your iOS version.
• The game version.
• What you were doing and what happened.
• The steps to reproduce it, if it happens again.
• A screenshot or short video, if something looks wrong on screen.

Reporting a bug

Send the details above and describe the difference between what you expected and what happened. If the game closed by itself, say so: if you have agreed to share crash data with developers, Apple passes the crash report along.

If you lose your progress

Progress is saved only on your iPhone, in the app's private storage. There are no accounts and no server-side copy, so it cannot be restored from outside the device.

If you delete the app, that progress is gone. If iCloud backup is on, the app's data may be part of that backup; restoring your phone from it is handled by Apple and your account.

If the game opens with the «Your save couldn't be read» warning, it has set your save file aside, untouched, and does not overwrite it. Tell me through «Report a problem»: it helps stop this happening again.

If the warning says «Your save is from a newer version», update the game from the App Store to pick up where you left off. Until then nothing is saved, so your save stays intact.

If co-op will not connect

Co-op only works within the same wifi network, directly between devices. It never goes through a server.

• Both devices must be on the same wifi network.
• It does not work over mobile data instead of wifi.
• If the app asks for permission to find devices on the local network, grant it.
• Check that both of you are running compatible versions of the game.

Privacy

Tarnix collects no data. If you use Game Center, Apple stores your achievements and scores. The details are in the privacy policy.